Have you been enjoying the airport more than usual lately? Many Americans are, apparently. According to a recent J.D. Power survey, overall passenger satisfaction is at an all-time high.
The approval is across the board – airports big and small are seeing an increase in satisfaction rating on the heels of a record-setting 2016. Thanks to better technology and innovative approaches, airlines seem to have found their footing when it comes to meeting passengers’ needs.
The survey mentions a few key factors that have benefited customers in recent years:
- Technological improvements, such as better Wi-Fi, more charging ports and phone applications to help find parking spots, have helped make passengers’ lives easier.
- Some airlines are providing therapy animals – from dogs to pigs to ponies – for passengers with anxiety while they wait for their flight.
- Better TSA line experiences, most likely a result of the industry now having a healthy number of employees.
- Self-service bag-check kiosks have made checking bags a much more efficient ordeal with fewer lines.
Here’s how specific airlines rank:
The only major detriment to airport satisfaction comes from construction in the cities around certain airlines, which has little to do with the airports themselves but it’s an understandable grievance.
With millions of people traveling in and out of airports every day, smoother passenger experiences aren’t going to happen overnight. But with these kinds of services having a positive effect already, this could be just the beginning.
Do you agree with these findings? Tell us below how your airport experiences have been over the past year.